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Luna Media

Services

Different problems need different depths of support.

Luna moves from identifying the issue, to clarifying the direction, to creating or transforming the brand and website, with ongoing strategic support available after launch.

Where are you starting?

One simple question changes the right pathway.

Whether you are building something new or strengthening what already exists, Luna creates clearer brands, websites and customer journeys that help people feel confident choosing you.

I already have a brand or website

For an established business whose current presence feels unclear, inconsistent, outdated or no longer aligned with the quality of the business.

Relevant pathways: Luna Trust Snapshot, Customer Confidence Roadmap, Brand & Website Transformation.

Strengthen what already exists

I am building something new

For a new business, new venture, new offer or significant fresh start that needs the strategic and visual foundations created properly from the beginning.

Relevant pathway: Brand & Website Foundations.

Build from the beginning

Diagnose

Luna Trust Snapshot

AUD $395· AUD $295 founding

Best for

Established service businesses unsure where their website is leaving potential customers uncertain.

Outcome

A clear view of where customer confidence may be weakening, and which three improvements deserve attention first.

Scope

Homepage, one nominated service or offer page, primary enquiry path. Desktop and mobile. Reviewed against the Luna TRUST framework.

Timeframe

Five business days after the completed intake is received.

Explore the Trust Snapshot

Direct

Customer Confidence Roadmap

AUD $1,650

Where the Snapshot identifies visible priorities, the Roadmap resolves the wider strategic system. It covers positioning, messaging, social proof, service presentation, customer journey and competitor context, finishing with a prioritised 90-day direction.

  • · Brand and positioning
  • · Customer context and messaging
  • · Website structure and service presentation
  • · Customer journey and transparency
  • · Competitor context
  • · Prioritised 90 day plan
Enquire about a Roadmap

Transform

Brand & Website Projects

From AUD $3,500

Strategically scoped brand and website projects, grouped under two starting points. Choose the path that matches the situation of the business right now.

Create

Brand & Website Foundations

Build the strategic, verbal and visual foundations of a new business or venture as one connected system.

Transform

Brand & Website Transformation

Rework an established brand, website and customer journey around the business as it exists now.

Explore Brand & Website ProjectsStart a project enquiry

Continue

Luna Quarterly Direction

AUD $1,200 per quarter, billed in advance · By invitation

Available by invitation after strategic or implementation work. Quarterly Direction keeps the most important priorities visible and supported, without becoming general marketing support.

  • · Quarterly customer confidence review
  • · Updated priorities
  • · One focused campaign or journey plan
  • · A defined allowance for agreed updates or implementation support
  • · Strategic direction for the next 90 days

Comparison

Choose by the decision you are trying to make.

  • Diagnose

    AUD $395

    Owners unsure where the website is losing people

    Strategy
    Review
    Copy
    Not included
    Design
    Not included
    Build & launch
    Not included

  • Direct

    AUD $1,650

    Businesses preparing for a meaningful rebuild

    Strategy
    Strategic direction
    Copy
    Messaging direction
    Design
    Visual direction
    Build & launch
    Not included

  • Create

    From AUD $3,500

    New business, venture or genuine fresh start

    Strategy
    Led by Luna
    Copy
    Key website copy
    Design
    Brand and website design
    Build & launch
    Included

  • Transform

    From AUD $3,500

    Established business that has outgrown its presence

    Strategy
    Led by Luna
    Copy
    Key website copy
    Design
    Brand and website redesign
    Build & launch
    Included

  • Continue

    AUD $1,200 / quarter

    Existing clients holding momentum

    Strategy
    Ongoing direction
    Copy
    Direction as agreed
    Design
    Direction as agreed
    Build & launch
    Defined support allowance

FAQs

Common service questions.

Where should I begin?
Most owners begin with the Trust Snapshot. It gives you specific direction before you commit to anything larger.
Can I skip the Snapshot?
Yes. The Trust Snapshot is designed for diagnosis. If you already know you need a complete brand or website project, you can enquire directly.
Is the Snapshot fee credited?
The Snapshot payment may be credited toward an approved Customer Confidence Roadmap booked within 14 days.
Does Luna build websites?
Yes. Luna can take a website from strategy and structure through to copy, design, responsive build and launch. The exact inclusions depend on the project scope and the business's starting point.
Can Luna redesign my current website?
Yes. Brand & Website Transformation is designed for established businesses whose existing website no longer reflects their positioning, services or quality.
Can Luna build a website for a new business?
Yes. Brand & Website Foundations brings positioning, messaging, visual identity and the website together from the beginning so the business launches with a connected presence.
Does Luna provide branding?
Yes, brand and visual direction is part of Luna's work, always tied to commercial and customer context.
Does Luna manage social media?
No. Luna is a strategy and direction studio, not a content production service.
What platform does Luna use?
The recommended platform depends on the project's content, functionality, management needs and budget. The agreed platform and technical scope are confirmed before the build begins.
Does Luna work outside Sydney?
Yes. Luna works with service businesses across Australia.